Bob Martin was President of Keystone RV Company when we had all our problems with them. Thor Industries is rewarding him for his despicable practices of building dangerous and inferior products as cheaply as can be and for not providing customer service. Keystone RV Company under Bob Martin did not stand behind their product. Dealers refused to look at and provide warranty work because they said, “Keystone does not pay.” This is how Martin made money for the company. Keystone has no loyalty towards their customers and doesn’t even acknowledge them. As we were told, “You didn’t buy it from us, you bought it from your dealer.” Keystone does not care because they figure someone else, unknowingly will always come along and buy one of their poor quality trailers. In my opinion, when you reward that type of business practice, you set a low standard for all brands in the Thor Industries line. The American RV Consumers deserve better than that!